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Set performance expectations

Set performance expectations

by Janice | Mar 22, 2022 | Coaching and Mentoring, Performance Management, Talent Management

As businesses reform after the pandemic, resetting goals and raising performance standards are key management skills. Job descriptions are a great guide to understanding the purpose of the role and its main tasks and responsibilities and to identify the general areas...
Common errors in giving feedback

Common errors in giving feedback

by Janice | Mar 22, 2022 | Coaching and Mentoring, Performance Management, Talent Management

Giving feedback is one of the hardest skills to master. It is also one of the most valuable. Given and received in the right spirit, it builds skills, creates a shared understanding of values and performance standards, and builds relationships.  Given in the...
Everyone has the right to feedback

Everyone has the right to feedback

by Janice | Mar 22, 2022 | Coaching and Mentoring, Performance Management, Talent Management

Giving feedback is a gift that shows you care, and that you notice. People should always learn and benefit from the feedback you give. Make it a right for everyone in your firm to receive valuable feedback. Here are some pointers: 1. At the start of the conversation,...
Empathy is the most important leadership skill

Empathy is the most important leadership skill

by Janice | Mar 1, 2022 | Leadership, Talent Management

Our recently featured article, along with my earlier blogs, on the importance of empathy and compassion as a leadership skill, have attracted the most agreement and comment of any we have published in the last couple of years. A decade ago, such a...

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Scala Associates

We are an established consultancy with over twenty years of experience of helping companies grow through their people. We pride ourselves on our innovative approach to situations and problems, and have a reputation for finding long lasting solutions that can be effectively embedded through our approach. We know how to listen, to ask the right questions and to get to know you well. In this way we work as much as partners with you as subject experts and thought leaders. We are adaptable and will understand your business constraints of time and budget.

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