New World Talent

Practical Management Skills

Practical Management Skills

Leadership Development: Leading Hybrid Teams: Develop your Coaching Skills: Practical Leadership Skills: Handling Difficult Conversations: Focus on Retention and the Employee Experience

Leaders and managers face tough challenges: the tide of resignations coupled with skills shortages: pent-up emotions from the pandemic experience: the uncertainty ahead. Moreover, hybrid teams and workplaces – where people work remotely or, work sometimes remotely and sometimes in the office – are the new working model.

This context creates a new team dynamic, changes the employee’s relationship with their manager and with their firm, and changes many of the practical ways leaders and managers must recruit, assess, recognise, and reward their people. This represents a bigger upheaval for leaders and managers than might, at first, be imagined.

We have developed a range of courses to help you deal with this upheaval. You will gain the basic listening and feedback skills from which to build a flexible, people-oriented leadership style. You will learn approaches to suit people’s changing needs and expectations. You will develop effective ways of handling difficult conversations and devise new ways of raising and assessing performance.

If you have any questions about the course please contact us here:

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Course Content & Outcomes

Learning outcomes

On successful completion of the courses, you will have developed

  1. The skills to recruit and retain highly motivated hybrid workers who are engaged with business success
  2. an understanding of people’s different and changing motivations and how to adapt your style and your processes to get the best out of our people
  3. the skills to create a high-performance culture
  4. the leadership style and techniques to create great spirit, keep people on track, and support the growth and development of your people and your business
  5. the people skills to deal with our uncertain business context


Course content

All the courses in the New World Talent Suite of Practical Management Skills are designed to be self-managed. As such, they make a perfect addition to your firm’s learning resource library. However, they can also be adapted for group work or combined with coaching or classroom sessions.

The courses in this suite include:

Leadership Development

Leading Hybrid Teams

Develop your Coaching Skills

Practical Leadership Skills

Handling Difficult Conversations

Focus on Retention and the Employee Experience


Who will teach you?

Janice Caplan MA, Hon MBA| HR consultant, author, coach-mentor, University governor and HR committee chair, former CIPD Vice-President

Dr Michelle Selinger PhD| Freelance consultant specialising in technology-supported innovation in learning and teaching



  • A rich mix of content media including text and video

    This provides a highly interactive engagement experience, enabling you to choose learning options that best suit your preferences

  • Real-life case studies and scenarios

These are a key feature of the course, bringing all issues to life, generating discussion, and helping develop new perspectives. Although they are optional, working through significantly enhances understanding

  • Skills-based activities

These guide you through immediate application at work, enabling you to implement learning as you go

  • Discussion forum to share thoughts and ideas with and seek help from others


Who is this course suitable for?

Anyone who is responsible for leading and managing others who work remotely, or on-site, or a mixture of the two.

The course can be adapted for group work and combined with classroom sessions.



For each course, six hours of online study, plus time to implement ideas at the workplace.


Customised versions

The course material can be purchased outright or customised to your purposes.

Let’s talk

Please contact us to discuss how we can help you. We are always happy to have an informal chat to discuss possible solutions to your problems.